Buckeye Farm News
By Rachel Gallagher, Nationwide Brand Communications
Nationwide’s first customers were farmers, and after the remnants of Hurricane Ike blew through Ohio, agent Drew Paprocki made it evident that the company still values its roots.
When the first claim hit his desk at Trent Insurance Group in Mansfield, agent Drew Paprocki immediately headed out to a local farm to provide true On Your Side service to a friend in need.
Tom Mykrantz, a long-time Nationwide customer, lost the roof of his hay barn in a windstorm. He called Paprocki first thing Monday morning to register his claim. Drew showed up at his farm shortly after.
“I realized there was a lot of money that could be lost if the hay was left exposed to the weather. Tom was especially worried because he was leasing the space, and the hay wasn’t his,” Paprocki says. “I started calling local contractors immediately to find tarps to cover the barn.”
No local businesses were willing to let Mykrantz use their tarps, but two other farm owners, who also are Nationwide customers, were willing. Paprocki and one of the local farmers grabbed the tarps and climbed up onto the stacks of hay. The men spent 2 1/2 hours making sure that everything in the barn would stay dry and secure. The hay, which was owned by another Nationwide customer, was saved.
“Providing excellent On Your Side service is important when you have close relationships with your customers,” Paprocki said. “We work hard to retain our business and build strong bonds with our clients. Sometimes that means going a little beyond the call of duty.”
“We are very proud when our agents demonstrate this level of service,” said Jerry Hillard, ([email protected])director of farm owners. “Serving the tightly knit farm community is important. Drew did a great job.”
Nationwide: Life, Property and Auto Insurance, is a proud partner of Ohio Farm Bureau.