Ohio Farm Bureau and Nationwide have a history built on cooperation. Nationwide was founded by Ohio farmers who believed in working together for their community. Today, we continue a strong partnership based on this belief.
How important is community involvement to your agency? We encourage our staff to be involved and some have even been presidents of organizations such as Kiwanis, Jaycees, Rotary and local business associations. Now we’re fairly active with local FFA and 4-H clubs. We enjoy supporting junior fairs in our counties and we’re very active in supporting bands and booster clubs. We also do a college scholarship for Crestview High School each year.
How do you continually provide the On Your Side experience to customers? We try to be available to our customers when they need us and we like to consider ourselves as teachers and consultants as we’re working with clients.
What does customer focused mean to you? We want to make sure we have in place the products and services that they need. That’s what insurance is all about: Putting people back to where they were prior to the claim. Our team is well trained, considers all needs of the customer and makes sure we will be available to them if they have a claim.
Why do you work for Nationwide? Nationwide has allowed me to assemble a 15-person team of professionals to serve the needs of members. I’m especially proud of the farm and ag insurance team. Paul is my brother and has been with me for 18 years. Also Eric Brown who is a full-time farmer in Huron County leads our financial services team. Nationwide has always provided best in class insurance coverage and excellent financial products and if someone has a claim, Nationwide has world class claims service.
What is the most rewarding part about what you do? Really the most rewarding part is when we can take care of a member in a time of need. When we get feedback that a customer had proper coverage and the claims team handled everything efficiently and easily, that’s the best to me and that happens a lot.
Ohio Farm Bureau is a sponsor of Nationwide and endorses Nationwide policies, many of which are discounted for members of Ohio Farm Bureau. Please ask a nearby agent for more details, or visit nationwide.com/ofbf.
To tell us about a Nationwide agent who contributes to your community, e-mail: [email protected]