Needing a part quickly for his broken wood furnace, Ottawa County Farm Bureau member Ron Miller turned to Grainger for help. He had already traveled 20 miles in inclement weather to a store, only to discover it had the wrong part. Sitting in his truck, it came to Miller that Grainger might have the part.
Miller praised the customer service representative who helped him get the part.
“I got a nice lady on the phone and casually mentioned I was a Farm Bureau member. I’d forgotten there’s a discount for Farm Bureau members but she knew that and went back through the billing and changed the paperwork so I’d get the discount,” said Miller, who has a grain and cattle farm with his son in Oak Harbor.
The next evening Grainger helped Miller track where the part was and how long until it would take until UPS delivered it.
“Grainger had just hung up with me and the UPS truck was there, just like they said it would be. Everything was perfect and so easy. I paid by credit card, got the part when I needed it and was emailed an invoice,” he said.
Miller regularly looks at the specials offered by Grainger, which has a wide variety of products, including tools, motors and office supplies.
“Grainger is a great member benefit. My wife uses it (and other member benefits) as a sales pitch for becoming a Farm Bureau member,” he said.
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